What Mandated training am I required to take? 

Answer: Please see our Mandated Training page. 

How do I know which County Mandated Training Classes I'm required to take? 

Answer:  Once you've logged into RivCo Talent click the bulleted list icon at the top right corner of your screen (DPSS employees contact DPSS LMS Support at [email protected] for questions about navigation). This will take you to your Training Timeline where you can view mandated courses you are due to complete.

Please Note: You may also receive email notifications regarding your mandated training (i.e. courses that are assigned to you, courses you are registered to take, completed courses, cancelled courses, etc.). Email notifications continue until the mandated training course is completed. If you are registered in a class or are waiting on availability for a class, you will still receive email notifications. 

What do the statuses on the mandated training compliance reports mean? 

Answer:  These reports include the status of all employees within your organization and their current compliance status with County Mandated Training. County Mandated Training is automatically assigned to employees based on County Policy or applicable law in relation to their employment status. Other training may be required based on their job or department, but that training will not be included in this report and must be assigned by individual’s manager.  Employees receive automated reminder notifications about their required training. This report is simply to help departments gauge their compliance status for their own reporting purposes, or follow up with employees they feel may need extra motivation to complete their required training.

Report Terms:
1)   Requirement Status:  This field shows the employee's current compliance status. This field tells you whether the individual is currently in compliance or needs to complete a training.
2)   Satisfied:  This means the employee has completed the training and satisfied the requirement. Nothing further is required of them at the moment.
3)   Assigned:  This training is required, and the employee has not yet completed the course. If the employee has not completed the training by the Due Date, this status will change to Overdue on the next report.
4)   In-Progress:  The employee has started but not finished the required training, they have until the due date to complete it before their status will change to Overdue.
5)   Overdue:  The employee has not completed the required training by the Due Date and should complete it as soon as possible.
6)   Expired:  The employee has previously completed the training but is due for re-certification. The employee needs to retake the course before the Due Date to remain in compliance. Please see our Mandated Training page for information on retraining requirements and timeframes.
7)   Completion Date:  This field indicates the last date the employee completed the training. The field will be blank if the employee has never completed the training.
8)   Due Date/Expiration Date:  This field will vary because some mandated training courses require periodic retraining while others need to be completed once. (See our Mandated Training page for further details). Courses that are only required once will show a Due Date and indicate Satisfied if the employee has completed the training. Further action is only required for one-time courses if the Satisfied column is blank. Courses that require periodic retraining will display an Expiration Date. Once this date has elapsed, the employee must retake the course to remain in compliance. System reminder notifications will be generated to the employee 30 days before the expiration date and will continue until the employee has satisfied the retraining requirement.
9)   [email protected]:  If this is listed in the employee email field, the employee does not have a county email address in RivCo Talent and will not be able to receive system-generated training notifications. If you would like your employees to receive training notifications from RivCo Talent, they need a valid county email address and a profile in the county's active email directory. Please work with your department's IT Help Desk to obtain these credentials for your staff.

How to Register in a Training? 

Answer:  Please review the following on the process to register for a training.

Steps:
1)   Starting Location: Login to Landing Page 
2)   Locate Search 
3)   Type training name & select Enter or Search icon 
4)   Select 3 Dots next to training 
5)   Select Register 
6)   Select Add 
7)   Select Register (to enroll in the training) 
8)   Select Start to begin the training 

Who receives the Mandated Training Report?

Answer: Mandated Training Reports are sent to department heads, executive secretaries and HR Business Partners on the 1st of every month. Department Heads can also request additional designees to receive these reports for their organization on the same monthly schedule or on a quarterly basis. Designee reports are sent separately. These reports are in excel format and can be sorted however seen fit. It is up to the recipients how they wish to utilize the report and if they wish to further disseminate information from these reports to their department. 

If there is a change in your department leadership or you wish to change designees, please email [email protected]. Requests for designees should come from the department head. Please note: Designees will receive the same report which will show their entire organization; for example, DPSS designee report will show all DPSS employees, Human Resources will receive all of Human Resources. Currently reports cannot be customized to only include more granular departments.

Why did I receive a No Show status for a Mandated Training?

Answer: The reasons why you would receive a No Show status are: not showing up to class, missing a portion of the class, or cancelling after the deadline. County-mandated courses are intended to help employees abide by the legal requirements of their job duties. If you miss more than 15 minutes of an instructor-led mandated course, then you will not receive credit and will be issued a “No Show” status.