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What’s Happening

County Human Resources asked employees, managers, and County leadership what they need and want in a new performance management system, and what about today’s methods of performance evaluations are not working well.

After analyzing the feedback, and participating in system demos with numerous vendors, Human Resources, in partnership with County departments, selected SumTotal Performance for the County’s new performance management system. Since SumTotal is already our COR Learning Management System (LMS), this will provide a fully integrated, modern learning and performance management system for the County.

Please reference timeline on the right for additional details.


Optimize Performance, Increase Productivity, and Engage with Sumtotal.

Our New Performance Management System will be a key component in helping employees perform well.

This system will play a central role in assisting our county in creating organizational value by giving employees tools to understand what’s expected of them and give them the skills, resources and support they need to succeed. Our system is being configured based on many of the counties business rules to aid in integrating into County Departments.



What does that mean for employees?

You’ll be able to access this self-service system and take control of your own professional development activities and goals, with free access to the entire Skillsoft Library within the LMS. With the new system you’ll have the ability to:

Development Plans

Create development plans for your career planning.

Track Progress

Track progress on your goals and activities.

Next Career Move

See clearly where your next career move could be and what you need to get there.


Request real-time feedback from your manager so you know what you’re doing well and where you have room to improve, and so much more!

What does that mean for managers?

You’ll have the support and resources you need to coach and develop your staff throughout the year to manage their performance. With the new system you’ll have the ability to:

View Dashboard

View your dashboard to get a snapshot of your teams learning and performance activities.

Request Feedback

Request feedback on your team members’ performance from other managers, as well as real-time feedback from your manager on your own leadership development. 

Rating Descriptions

Rating descriptions with specific behavior examples that anchor each performance level to help you select the most accurate rating.

Learning Content and Training

Learning content and training mapped to County competencies to help select appropriate development activities, and track their completion

Manage Meeting Notes

Create and manage all your 1:1 employee meeting notes and kudos, stored in one place to easily access at evaluation time.

New Form

Drumroll please…. utilize a new annual performance evaluation form that is auto-populated, simple, and less time-consuming, with the ability to attach documents!!.

What's Next

What do I need to do?

Before the County’s new SumTotal Performance Management system is implemented in your department, now is the perfect time to:

Performance Videos

Review any SumTotal Performance videos and/or sign up for any upcoming trainings linked below.

Countywide Competency Model

Familiarize yourself with the new countywide Competency Model and Korn Ferry Competency Library – these competencies will be utilized heavily in the County’s new performance and learning system, and will assist in employee selection.

Point of Contact/Project Team

Identify who your point of contact/project team will be once your department is scheduled to go-live with the new performance management system.


Performance Administrator

Identify a Performance Administrator within your department that will serve as the department’s point of contact for system assistance and serve as the liaison between your department and County HR’s Learning and Organizational Development – Learning and Performance Management Team.

Frequently Asked Questions (FAQs)

    Why are we moving to a new platform?

    Performance Management should not be a once-a-year meeting for managers to give feedback and complete employee evaluations to ensure policy compliance. The purpose of Performance Management is to improve the performance of our workforce to ensure County and departments’ strategic goals are met, if not exceeded, which requires a multi-faceted, systemic change. Our new SumTotal Performance Management System is one facet of the new performance management framework being implemented to successfully move the County of Riverside to a high-performing government organization.

    Who do I contact if I have questions about this project?

    Reach out to the project team by e-mailing We will be happy to answer any questions you may have.

    When will my department be implementing the new SumTotal Performance system?

    Departments are coming online with the new system in a phased approach. To find out when your department is scheduled for implementation, please reach out to your Human Resources Business Partner.

    Contact Performance Management


    Riverside County Administration Center
    4080 Lemon St., 7th Floor, Riverside, CA 92501

    Hours of Operation

    Monday - Thursday 7:30 a.m. to 5:00 p.m. Friday 7:30 a.m. to 4:00 p.m.