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Terms & Conditions Policies

    Cancellation Policies

    • By registering for any class, you acknowledge you have read and accept COR Learning Center’s cancellation policies.
    • Most County Mandated and all individual Career & Personal Development courses must be cancelled at least 7 business days prior to the course start date (county holidays and weekends excluded).
    • Enrollments are not transferable. 
    • If cancellation requirements are not met in accordance with these terms, the following fees will be billed to your department:
    • No-show or late cancellation of a classroom or webinar County mandated training- $25.
    • All courses that include the Franklin Covey All-Access pass, including academies- nonrefundable upon subscription activation.
    • No-show on Day 1 of a Career & Professional Development course will result in cancellation of your enrollment
    • No-show or cancellation of a Career & Professional Development course after Day 1- full course rate.
    • **EPIC Courses** – The $25 administrative fee does not apply to EPIC courses. If you are unable to cancel a class online because it is less than 7 business days prior to the start date, please enroll yourself online for any make-up classes needed, a No Show status may appear on your transcript but no cancellation is required.

    No Show or Late Cancellation

    • A $25 No Show or Late Cancellation Fee is billed for instructor-led County-mandated training courses. There is no fee for cancelling online self-paced training.
    • The full course or academy cost is billed for No Show or Late Cancellation of Career & Personal Development courses and Academies.

    Rescheduling/Makeup Classes

    • Franklin Covey All-Access Pass holders must make up any missed class sessions before the online subscription expires.
    • Participants are responsible to bring original materials issued to any makeup sessions; new materials will not be provided.
    • Availability of makeup classes is not guaranteed. Please verify you can attend all class dates prior to enrolling.

    Late Arrival Policy

    • Students who arrive to class more than 10 minutes after the scheduled start time are considered late and may not receive credit for the course.

    Refund Policy

    • Refunds will be issued for courses cancelled in accordance with the policies provided above. Please allow 30 days for processing. 
    • Refunds will not be made for requests received after the cancellation date. 
    • Refund requests should be submitted to [email protected]. Please make sure that you have carefully read the COR Learning Terms and Conditions [PDF]  before submitting a request. 

    Accepted Payment Methods

    • Journal entry to department.
    • Self-pay: check or money order made payable to: County of Riverside Human Resources

            Please contact us at [email protected] or call us at (951) 955-3256 to schedule an appointment to pay for a course.